SERVICE CHARTER
Mission Statement
SoPMAC is committed to providing fair and professional services to Borrowers with a view to finding a sustainable solution to mortgage arrears.
Service standards
Members aim at all times is to provide high quality services in an efficient and responsive manner, seeking to;
- Provide services which reflect the needs of each indvidual borrower, with due regard to all statutory obligations
- Ensure that all services are delivered with a high standard of excellence
- Present messages and documents in a clear, straightforward and concise way
Members will;
- Treat borrowers with respect
- Offer a friendly, polite and courteous service
- Keep all details strictly confidential
- Treat all people fairly, with dignity and respect regardless of age, race, disability or gender
- Be trained and fully committed to best practices in Mortgage Arrears Counselling
- Behave professionally and politely
- Dress smartly
- Identify themselves and show photo ID on request